Your question is important to us. If you don't see the answer here, be sure and call
Customer Service at (800) 831-5904 or click here
Payment
Shipping
Claims and Returns
Special Orders
Bidding and Contract Pricing
Order Issues
Shopping Cart Issues
School Orders
Non-School Orders
International Orders
Forms
Payment
Q - Do you accept American Express?
A - Yes, along with Visa, Mastercard, and Discover cards.
Q - Do you accept C.O.D orders?
A - C.O.D. orders will not be accepted.
Q - May I use a school purchase order to place a website order?
A - We will accept school purchase orders on Open Account. Our terms are Net 30 days from your date of invoice, unless otherwise specified. We require a valid, school purchase order number and a verifiable school ship-to address.
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Shipping
Q - Can you ship Overnight or Second Day Air?
A - Yes we can, however, the end user is responsible for all freight charges if we do so. Call customer service for shipping quotes at (800) 831-5904.
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Claims and Returns
Q - May I return a product that I ordered incorrectly & do not need?
A - Yes, please contact Customer Service for instructions at (800) 831-5904. Returns may be subject to return freight and restocking charges. Click here to view our Claims and Returns Policy.
Q - Who do I call for freight damage?
A - We have 14 days to file a freight claim for loss or damage. Call Customer Service at (800) 831-5904 immediately if any of your shipment is damaged.
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Special Orders
Q - May I order an item that is not on your website?
A - Possibly. Midwest can source a wide range of items not listed on our site or catalog and we will make our best effort to locate these items for you. Call customer service for details at (800) 831-5904.
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Bidding and Contract Pricing
Q - Does Midwest participate in competitive bidding and request for quote (RFQ)?
A - Yes, email all bid and request for quote to bid@midwesttechnology.com or fax to (800) 285-7054.
Q - Do you have a state contract I may purchase from?
A - Yes, we have many contracts & some that are nationwide. Contact customer service for details at (800) 831-5904 .
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Order Issues
Q - The number of boxes of bandsaw blades I received doesn't seem to match my order quantity.
A - Most sizes of our bandsaw blades are packaged 2 per box.
If you ordered an odd number of blades, you will have 1 box with only 1 blade in it.
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Shopping Cart Issues
Q - The product that I want to purchase won't show up in my cart.
A - To add product to your cart and to make a purchase you must enable cookies in your browser.
Contact Customer Service at (800) 831-5904 to place your order over the phone.
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School Orders
School customers must register before placing their first online order to avoid paying sales tax and to view our entire product line. Please call us at (800) 831-5904 or email us at orders@midwesttechnology.com to set up your online account.
We will accept school purchase orders on Open Account. Our terms are Net 30 days from your date of invoice, unless otherwise specified. We require a valid, school purchase order number and a verifiable school ship-to address.
- We also accept American Express, MasterCard, Visa, and Discover Card.
- No C.O.D. orders will be accepted.
- School orders may be exempt from state sales tax.
- Past due accounts are subject to 1.5% per month service charge.
Non-School Orders
Personal orders are welcome. All personal orders must be prepaid by MasterCard, Visa, or Discover Card.
- 7% sales tax will be added to all Iowa resident, non-school orders.
- Due to special pricing available exclusively to school customers, some items may not be available to non-school customers at the prices listed. Every effort will be made to sell such item(s) at the lowest available price to our non-school customers. Each non-school customer will be notified in advance for approval of any price changes. At the time of notification, the order may be cancelled at the customer’s option without penalty.
International Orders
Our website is not setup to accept orders whose billing and/or shipping address is outside the USA. Please contact customer service at (800) 831-5904 to place your order.
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Forms
Order Form
W-9 Form
W-9 Form California
Your question is important to us. If you don't see the answer here, be sure and call Customer Service at (800) 831-5904 or email us your question.
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