FAQ

Your question is important to us. If you don't see the answer here, be sure and call
Customer Service at (800) 831-5904 or click here

Payment 
Shipping

Freight Charges
Claims and Returns
Special Orders
Bidding and Contract Pricing
Order Issues
Shopping Cart Issues
School Orders
Non-School Orders
International Orders
Forms

 

Payment
Q
- Do you accept American Express?
A - Yes, along with Visa, Mastercard, and Discover cards.

Q
- Do you accept C.O.D orders?

A - C.O.D. orders will not be accepted.

Q
- May I use a school purchase order to place a website order?
A - We will accept school purchase orders on Open Account. Our terms are Net 30 days from your date of invoice, unless otherwise specified. We require a valid, school purchase order number and a verifiable school ship-to address.
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Shipping
- Can you ship Overnight or Second Day Air?
A - Yes we can, however, the end user is responsible for all freight charges if we do so. These changes will be added at checkout.

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Freight Charges

• A shipping, handling and insurance charge of 10% of total merchandise value will be added to all orders shipped within the 48 contiguous United States subject to a minimum charge of $15.00. Due to fuel price volatility, a fuel surcharge of 2% of total merchandise value may be added to any order without prior notice.
• Actual transportation charges are prepaid and added to the invoice of all orders that ship outside of the 48 contiguous United States. These transportation charges will be added to all orders shipped to Alaska and Hawaii. Attention: Hazardous materials including ORM-D, as defined by federal regulations, will not be sent to Alaska or Hawaii.
• Orders will be shipped via UPS except as follows: model rocket engines and certain hazardous materials are sent by parcel post shipments. Furniture, machinery, and large quantities of supplies are shipped on common carrier truck lines (tailgate delivery).
• Inside delivery assistance is available upon request and will be invoiced at rates in effect at time of delivery.
• UPS Next Day Air and 2nd Day Air service is available upon request. Actual charges will be prepaid and added to the invoice of all orders.
• Installation provided upon request. Ask us for firm quotations.

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Claims and Returns
- May I return a product that I ordered incorrectly and do not need?

- Yes, please contact Customer Service for instructions at 
(800) 831-5904Returns may be subject to return freight and restocking charges. Click here to view our Claims and Returns Policy.

- Who do I call for freight damage?
- We have 14 days to file a freight claim for loss or damage. Call Customer Service at (800) 831-5904 immediately if any of your shipment is damaged.
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Special Orders
- May I order an item that is not on your website?
- Possibly. Midwest can source a wide range of items not listed on our site and we will make our best effort to locate these items for you. Call customer service for details at (800) 831-5904.
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Bidding and Contract Pricing
- Does Midwest participate in competitive bidding and request for quote (RFQ)?
- Yes, email all bid and request for quote to bid@midwesttechnology.com or fax to (800) 285-7054.

- Do you have a state contract I may purchase from?

- Yes, we have many contracts and some that are nationwide. Contact customer service for details at (800) 831-5904 .
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Bandsaw Blades Order Issues
- The number of boxes of bandsaw blades I received doesn't seem to match my order quantity.
A - Most sizes of our bandsaw blades are packaged 2 per box.
      If you ordered an odd number of blades, you will have 1 box with only 1 blade in it.
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Shopping Cart Issues
Q
- The product that I want to purchase won't show up in my cart.
A - To add product to your cart and to make a purchase you must enable cookies in your browser.
      If the issue persists, please c
ontact Customer Service at (800) 831-5904 to place your order over the phone.
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School Orders
We will accept school purchase orders on Open Account. Our terms are Net 30 days from your date of invoice, unless otherwise specified. We require a valid, school purchase order number and a verifiable school ship-to address.

  • We also accept American Express, MasterCard, Visa, and Discover Card.
  • No C.O.D. orders will be accepted.
  • Taxes will be applied to orders where we are required to collect sales tax.
  • Past due accounts are subject to 1.5% per month service charge.
  • We will meet or beat any competitor's price for the same in-stock item when shipping to a school. Call or email us with your list of products to verify pricing.

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Non-School Orders
Personal orders are welcome. All personal orders must be prepaid by American Express, MasterCard, Visa, or Discover Card. Minimum order is $25.00 plus shipping charges.

  • Sales tax will be added when necessary.
  • Due to special pricing available exclusively to school customers, some items may not be available to non-school customers at the prices listed. Every effort will be made to sell such item(s) at the lowest available price to our non-school customers. Each non-school customer will be notified in advance for approval of any price changes. At the time of notification, the order may be cancelled at the customer’s option without penalty. Alternatively, you may be directed to our eBay store.
  • In states where we have an economic nexus, we will collect state sales tax in accordance with the state tax rates that we are shipping.
  • Due to taxing requirements in some states, we are unable to ship items to non-exempt customers.
  • School purchases, tax exempt, or reseller certificates will be required before processing payment.
  • All non-school orders will be charged actual shipping costs at checkout.

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International Orders
Our website is not set up to accept orders whose billing and/or shipping address is outside the USA. Please contact customer service at (800) 831-5904 to place your order.
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Forms
Order Form
W-9 Form
W-9 Form California


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Your question is important to us. If you don't see the answer here, be sure and call Customer Service at (800) 831-5904 or email us your question.
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