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FAQ

FAQ

Your question is important to us. If you don't see the answer here, be sure and call
Customer Service at (800) 831-5904 or click here

Payment 
Shipping

Claims and Returns
Special Orders
Bidding and Contract Pricing
Order Issues
Shopping Cart Issues
School Orders
Non-School Orders
International Orders
Order a Catalog 

 

Payment
Q
- Do you accept American Express?
A - No, at this time we only accept Visa, Mastercard & Discover cards.

Q
- Do you accept C.O.D orders?

A - C.O.D. orders will not be accepted.

Q
- May I use a school purchase order to place a website order?
A - We will accept school purchase orders on Open Account.
      Our terms are Net 30 days from your date of invoice, unless otherwise specified.
      We require a valid, school purchase order number and a verifiable school ship-to address.
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Shipping
- Can you ship Overnight or Second Day Air?
A - Yes we can, however, the end user is responsible for all freight charges if we do so.
      Call customer service for shipping quotes at (800) 831-5904.
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Claims and Returns
- May I return a product that I ordered incorrectly & do not need?

- Yes, please contact Customer Service for instructions at 
(800) 831-5904.
      R
eturns may be subject to return freight and restocking charges.
     Click here to view our Claims and Returns Policy.


- Who do I call for freight damage?
- We have 14 days to file a freight claim for loss or damage.
      Call Customer Service at (800) 831-5904 immediately if any of your shipment is damaged.
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Special Orders
- May I order an item that is not on your website?
- Midwest can source a wide range of items not listed on our site or catalog.
      Call customer service for details at (800) 831-5904.
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Bidding and Contract Pricing
- Does Midwest participate in competitive bidding and request for quote (RFQ)?
- Yes, email all bid and request for quote to bid@midwesttechnology.com or fax to (800) 285-7054.

- Do you have a state contract I may purchase from?

- Yes, we have many contracts & some that are nationwide.
      Contact customer service for details at (800) 831-5904 .
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Order Issues
- The number of boxes of bandsaw blades I received doesn't seem to match my order quantity.
A - Most sizes of our bandsaw blades are packaged 2 per box.
      If you ordered an odd number of blades, you will have 1 box with only 1 blade in it.
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Shopping Cart Issues
Q
- The product that I want to purchase won't show up in my cart.
A - To add product to your cart and to make a purchase you must enable cookies in your browser.
      For instructions on how to enable cookies click on Internet Explorer or Firefox or
contact
      Customer Service at
(800) 831-5904 for instructions or to place your order over the phone.
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School Orders
School customers must register before placing their first on-line order to avoid paying sales tax and to view our entire product line. Please call us at (800) 831-5904 or email us at web@midwesttechnology.com to set up your on-line account.

We will accept school purchase orders on Open Account. Our terms are Net 30 days from your date of invoice, unless otherwise specified. We require a valid, school purchase order number and a verifiable school ship-to address.

  • We also accept MasterCard, Visa, and Discover Card.
  • No C.O.D. orders will be accepted.
  • All school orders are exempt from state sales tax.
  • Past due accounts are subject to 1.5% per month service charge.

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Non-School Orders
Personal orders are welcome. All personal orders must be prepaid by MasterCard, Visa, or Discover Card.

  • 7% sales tax will be added to all Iowa resident, non-school orders.
  • Due to special pricing available exclusively to school customers, some items may not be available to non-school customers at the prices listed. Every effort will be made to sell such item(s) at the lowest available price to our non-school customers. Each non-school customer will be notified in advance for approval of any price changes. At the time of notification, the order may be cancelled at the customer’s option without penalty.

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International Orders
 Our website is not setup to accept orders whose billing and/or shipping address is outside the USA. Please contact customer service at (800) 831-5904 to place your order.
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Order a Catalog
To order a catalog call (800) 831-5904 or click here  and our catalog will be mailed to you.
For your convience we have our digital catalog available on-line. Click here to view.
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Your question is important to us. If you don't see the answer here, be sure and call Customer Service at (800) 831-5904 or email us your question.
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